Himachal Pradesh Chief Secretary launches CRMAT mobile app for sanitation grievance redressal

Shimla, September 20, 2016: Chief Secretary Shri V.C.Pharka launched the Citizen Reposting and Management Tool (CRMAT), a mobile app for sanitation grievance redressal, developed by Baddi Barotiwala Nalagarh Development Authority (BBNDA) at H.P.Secretariat Shimla today.
Shri Pharka said that the CRMAT was a grievance redressal mobile app for sanitation and garbage related issues prevalent in the city. He said that the app would help in catering to sanitation and garbage issues faced by the people in their surrounding areas. He said that through the portal, any common person can take a picture of the litter lying in their area and upload the picture at the online portal.
He said that the main characteristics of the app were that the it provides the exact location of the area where the picture has been taken and also shows the latitude and longitude of the area along with the name of the village or locality. He said that the app is easily available at the Google playstore and can be downloaded in any smart phone.
Shri Pharka said that any person who witnesses any sanitation issue in their surrounding can take a picture and upload the picture taken on the app. On receiving any grievance, the app would automatically send a message to the concerned officer.
He said that the portal provides an easy platform for grievances against the garbage and sanitation related issues. He said that the app would not only cater to sanitation and garbage related issues but to issues relating to damaged roads and other problems as well.
Shri Lalit Jain CEO BBNDA also showed the online booking page of the BBNDA guest house to the Chief Secretary.