Sukhbir Badal rolls out toll free helpline 1905 to redress grievances of public

Chandigarh, May 13, 2015: The Punjab government has rolled out a dedicated helpline number 1905 for citizens of Punjab to share their grievances directly with Deputy Chief Minister Sukhbir Singh Badal. This toll free number would function from Monday to Saturday between 8 am to 8 pm.

This on-the-go contact number has been launched after the redressal mechanism  "[email protected]" witnessed a great response. To make it a more effective tool to resolve the grievances, Deputy CM will personally review the functioning and public response of this helpline on fortnightly basis besides randomly calling the complainants to enquire about their satisfaction and feedback.

Disclosing this, a spokesman of State Government today said the Governance reforms department has launched this helpline number for Deputy CM office after grand success of Punjab Police helpline 181 and excise department helpline number 1800-258-2580 for business community to register their grievances and suggestions. Besides, a dedicated mobile no. 7696-181-181 for WhatsApp users had also been launched to facilitate the needy persons where people can upload photos, videos or audio clips regarding any violation of law/rules besides provide feedback on police working/behavior/conduct.

He said the Punjab Government has provided multiple communication facilities for general public to communicate with various government wings besides direct access with Deputy CM. This helpline is specifically targeted at vulnerable sections of society, such as women, senior citizens, children and NRIs who often find it difficult to make to physical visits to government offices to report their problems and issues and get them redressed.

The spokesman asserted that this helpline would ensure full addressal  of complainants as soon as possible. “No complaint will be disposed off till the pursuer is satisfied with redressal of his/her grievances”, he added. Each complainant would be given a unique ID number for future reference and forwarded to the concerned department immediately for further necessary action. He also said complainants could ascertain the status of their complaints from this unique ID at any time.