Ludhiana Businessman Mohinder Aggarwal writes to PMO against PNB official for alleged deficiency in service

PMO forwarded complaint to Department of Financial Services (Banking Division) for further necessary action
Ludhiana, April 7, 2017: A complaint filed by Mohinder Aggarwal, Managing Partner of M/S Nav Bharat Radio Electric Company, Mata Rani Road, Ludhiana against an official of Punjab National Bank (PNB) has been forwarded to Department of Financial Services (Banking Division) by Prime Minister’s office.
In his complaint, Aggarwal stated that he was thankful that POS machine was installed on March 6, 2017, but no action taken report has been supplied to him with regard to the alleged mal treatment accorded to him by Ajay, Senior Marketing Manager of Circle Head Office, Punjab National Bank, Ludhiana.
Aggarwal further stated that he was not confirmed under what circumstances, Ajay was not answering his phone call but also disconnecting it without even starting the conversation. He sought a suitable action against him under service rules as he said “it is violation of the RTS”.
Further, Aggarwal stated that in case no reply is given to him by the bank within a week, then he may adopt other course of action. He has stated that without taking any action against the PNB official his previous grievances complaint has been disposed off without any reason.
The PMO got the complaint of Aggarwal on April 1, 2017 and it forwarded the same to N.Srinivasa Rao, Economic Advisor in the Department of Financial Services (Banking Division), New Delhi on April 3, 2017. Now, Aggarwal is waiting for the justice.
In his earlier complaint to PMO dated February 22, 2017, Aggarwal had stated about an alleged case of deficiency in services and a clear case of violation of Right to Service (RTS) by the concerned bank official. In April this year, PMO office informed the complainant that POS machine was installed on March 6, 2017 at his commercial establishment and with this the complaint was said to be “closed”. But, Aggarwal was dissatisfied with the outcome, as he said he felt mental torture and harassment due to the alleged behaviour of the concerned bank official, therefore, he against wrote to PMO office and sought action against the bank official following which his complaint was forwarded to Department of Financial Services (Banking Division) by Prime Minister’s office for further necessary action.