Grievances Redressal Mechanism devised by Technical Education & Industrial Training Department

Chandigarh, December 1, 2014: The Department of Technical Education and Industrial Training, Government of Punjab, has devised a mechanism for the purpose of the redressal of grievances.
Disclosing this, a spokesperson of the department said that this mechanism shall be delivering the services at 4 levels.  Those levels will be – Directorate of Technical Education, Punjab State Board of Technical Education and Industrial Training, Punjab Technical University and Schools & Colleges.
Giving further details, the spokesperson said that each of these levels will appoint a ‘Public Grievances Officer’ who will be responsible for keeping a separate register concerning the record of the complaints. A complaint shall contain the Date of receipt of complaint, Name, Address, Contact Number of the complainant,  Whether acknowledgement given at the time of receipt, Subject of grievance, Office to which it pertains, Brief Description and Date of acknowledgement redressal.
The spokesperson also said that for the Directorate of Technical Education, Additional Director will be the Nodal Officer and Secretary, Technical Education will be the appellate authority. For Polytechnics and Engineering colleges, Principals of concerned institutions shall discharge the duties of Nodal Officers while Director, Technical Education or Additional Director nominated by the Director, shall be the appellate authority. For Punjab State Board of Technical Education and Industrial Training, Secretary of the board shall be the Nodal Officer and Chairman of the board will be the appellate authority. For Punjab Technical University, Registrar will be the Nodal Officer while the responsibility of appellate authority has been bestowed upon the Vice-Chancellor.
According to the spokesperson, each complaint shall be received and delivered to the designated Public Greivance Officer (PGO) by post, by hand, fax and e-mail. Upon receiving the complaint, the PGO will confirm that whether the submitted complaint is in anyway concerned with the activities of the above 4 levels. If that is so, then the PGO shall deal with it and acknowledge the receipt in writing within 2 days of receiving it.  

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