Rohtak District Administration Launches New Citizen Feedback Mechanism for Effective Grievance Redressal: DC sachin Gupta

Rohtak, February 28, 2026: Deputy Commissioner Sachin Gupta announced the launch of a new, citizen-centric grievance redressal process aimed at ensuring faster, more effective and outcome-based resolution of public complaints. As part of this initiative, a district-level Calling Cell will be established to directly seek feedback from citizens after disposal of complaints, thereby strengthening accountability and ensuring lasting solutions.

Chairing a Samadhan Review Meeting at the Mini Secretariat, the Deputy Commissioner said the district administration is shifting from file-based disposal to citizen-verified resolution, so that grievances are not merely closed on record but are actually resolved on the ground.

The Deputy Commissioner said that the proposed Calling Cell will contact complainants after disposal of grievances, seek direct feedback on satisfaction level, flag cases requiring re-opening or corrective action and help prevent repeated or reopened complaints.

“This mechanism will ensure that every resolved complaint stands the test of citizen satisfaction,” he said, adding that it would bring greater transparency and trust in the grievance redressal system.

During the virtual review conducted by the Haryana Samadhan Cell, the special initiatives taken by Rohtak district for effective grievance resolution were appreciated, reflecting improved coordination and seriousness at the district level.

The Deputy Commissioner stressed that citizen-centric issues, especially drinking water availability, must be handled on priority. He directed the Public Health Engineering Department to prepare a coordinated summer action plan to ensure uninterrupted supply of safe and clean drinking water during the upcoming summer season.

He instructed all departments to personally engage with complainants, clearly communicate actions taken, and ensure citizens are fully satisfied before closing complaints.

Reviewing pending cases on Samadhan Shivirs, Jansamvad, CM Window, CPGRAMS and SMGT portals, the Deputy Commissioner directed officers to dispose of all pending grievances without delay, regularly monitor dashboards and ensure factual, time-bound and field-verified resolutions.

He cautioned that grievance redressal performance is closely monitored at the government level, and delays or casual handling will not be accepted.

The Deputy Commissioner reiterated that the district administration is committed to responsive, transparent and citizen-first governance, where public grievances are addressed with seriousness, empathy and measurable outcomes.

The meeting was attended by City Magistrate Ankit Kumar, DSP Gulab Singh, DRO Pramod Chahal, DDPO Rajpal Chahal, Joint Director Agriculture Dr. Surender Malik, Executive Engineers Sanjeev and Sandeep Singh, District Ayurvedic Officer Dr. Satpal, DEEO Diljeet Singh, Deputy DEO Sunita Chahal, DPO Deepika Saini, District Sainik & Paramilitary Welfare Officer Wing Commander Gaurika Suhag, and other senior officers.