Rohtak District Administration Gears Up with a New Citizen-First Approach for Effective Grievance Redressal: DC Sachin Gupta

Rohtak, March 1, 2026: Deputy Commissioner Sachin Gupta said, in a decisive move to ensure that public grievances are not just closed on files but genuinely resolved on the ground, the Rohtak District Administration has launched a new citizen-verified grievance redressal mechanism aimed at faster, transparent and outcome-based resolution of complaints.

Deputy Commissioner Sachin Gupta announced that the administration is transitioning from a procedural disposal system to a citizen-satisfaction driven model, where every resolved grievance must stand the test of public feedback.

“A grievance cannot be considered resolved unless the citizen confirms it. Our focus is on lasting solutions, not paper closures,” the Deputy Commissioner said.

As a cornerstone of this new approach, a district-level Calling Cell is being established to directly engage with complainants after disposal of grievances. The Calling Cell will: *Contact complainants to verify resolution
• Record satisfaction levels of citizens
• Identify cases requiring re-opening or corrective action
• Reduce recurrence and repeat complaints

This mechanism is expected to significantly improve accountability, prevent mechanical closures, and strengthen public trust in the grievance redressal system.

Chairing a Samadhan Review Meeting at the Mini Secretariat, the Deputy Commissioner directed all departments to personally engage with complainants, clearly communicate the action taken, and ensure complete citizen satisfaction before closing any complaint.

He emphasized that officers must own grievances as governance responsibilities rather than routine file work.

Highlighting drinking water as a top citizen priority, the Deputy Commissioner directed the Public Health Engineering Department to prepare a coordinated summer action plan to ensure uninterrupted supply of safe and clean drinking water during the upcoming summer months.

Reviewing pending cases on Samadhan Shivirs, Jansamvad, CM Window, CPGRAMS and SMGT portals, the Deputy Commissioner instructed officers to:

• Dispose of all pending grievances without delay
• Regularly monitor digital dashboards
• Ensure factual, time-bound and field-verified resolutions

He cautioned that grievance redressal performance is closely monitored at the government level and that delay, inaccuracies or casual handling will not be tolerated.

Reiterating the district administration’s resolve, the Deputy Commissioner stated that Rohtak is committed to responsive, transparent and citizen-first governance, where public grievances are addressed with empathy, accountability and measurable outcomes.

The meeting was attended by the City Magistrate, senior police officers, and heads of various line departments, along with other district-level officers.