District Administration’s Twin Digital Initiatives Proving Effective: DC Sachin Gupta

Rohtak, November 24, 2025: Promoting citizen-centric, transparent and technology-driven governance, the district administration’s two major digital initiatives—Namaste Rohtak (WhatsApp-based grievance redressal chatbot) and Prashasan Ki Pehal (QR-based citizen feedback system) - are delivering visible benefits to the public.

Deputy Commissioner Sachin Gupta said that both initiatives are part of the “Rohtak Administration Ki Pehal” campaign, designed to ensure fast, accountable and accessible services across both rural and urban areas. Within the past week, 180 grievances registered by 265 citizens on the Namaste Rohtak chatbot have already been resolved. Similarly, the QR-based feedback system received 64 submissions in the first week.

DC Sachin Gupta said that through the Namaste Rohtak Grievance Redressal Chatbot (WhatsApp No. 8008001798), citizens can register issues in an extremely easy, intuitive manner.

How Namaste Rohtak Works
• Citizens begin by sending “Namaste Rohtak” on WhatsApp.
• During registration, they enter their name and select the rural/urban category.
• Next, they choose their village–block or ward–colony.
• Department category and concerned department are selected.
• Complaints may be typed directly or submitted with up to three images (e.g., photo of written application).
• Location/address is entered.
• A complete summary appears on screen.
• After submission, a unique ticket number is generated.
• Minor grievances are resolved within the prescribed 48-hour timeline.
• For major/technical grievances, departments inform citizens of the expected resolution time.
• All complaints are forwarded to departments in real time.
• 100% digital process—no need to visit offices or stand in queues
• Anytime, anywhere availability
• Real-time tracking of complaint status
• Equal access for both rural and urban citizens

Deputy Commissioner Sachin Gupta said that under this initiative, QR-based feedback mechanisms have been introduced across government offices in the district. The system captures real-time experiences of citizens visiting these offices.

How the Feedback System Works
• Citizens scan the QR code displayed at office entry points.
• A digital feedback form opens.
• They enter office name, date, name and mobile number.
• Service/experience is rated.
• Comments or suggestions can also be submitted.
This process is confidential, fast and paperless.

Successful Model — Rohtak Police
The QR system has already been successfully implemented in Rohtak Police, where it improved transparency, enhanced citizen participation, enabled faster corrective action, and strengthened frontline service delivery. This model is now being expanded to all district offices.

Objectives
• Improve service standards through transparent & real-time feedback
• Address shortcomings promptly
• Strengthen administrative accountability
• Increase citizen trust
• Reduce long queues and physical grievance submissions
• Promote data-based decision-making

Monitoring & Action
• Continuous monitoring of feedback by the district administration
• Minor issues resolved within 48 hours
• Departments will share timelines for major issues with citizens
• Monthly departmental review based on feedback indicators

Appeal to Citizens

Deputy Commissioner Sachin Gupta urged all citizens to make maximum use of these digital services. To register a grievance, send Namaste Rohtak on WhatsApp at 8008001798.
To submit feedback, scan the QR code displayed at the entrance of every government office.