Union Minister Manohar Lal Launches “Namaste Rohtak” WhatsApp Grievance Redressal Chatbot & District-Wide QR Feedback System under Rohtak Prashasan ki Pehal

Rohtak, November 16, 2025: In a strong push toward citizen-centric, transparent, and technology-enabled governance, the Union Minister for Power and Housing & Urban Affairs, Manohar Lal, today launched two major digital initiatives of the Rohtak District Administration—“Namaste Rohtak” (WhatsApp-based Grievance Redressal Chatbot) and “Prashasan Ki Pehal” (QR-based Citizen Feedback System)—at the Irrigation Rest House, Rohtak.

            Both initiatives form part of “Rohtak Prashasan ki Pehal,” a comprehensive administrative reform effort aimed at ensuring fast, accountable, and accessible public service delivery for every citizen, whether in rural or urban areas.

            Deputy Commissioner Sachin Gupta provided a detailed presentation on the functionality, public utility, and impact of both platforms.

            Interacting with the media, Shri Manohar Lal emphasised that every administration has a duty to resolve public issues promptly and transparently. “Government services must be delivered in an easy, accessible manner. It is the responsibility of the administration to adopt new methods and technology to ensure timely redressal of public grievances. Rohtak Administration has taken a praiseworthy step by launching these two portals which will save citizens’ time and effort.”

            He said that with these modern, digital, and user-friendly platforms, citizens now have direct access to grievance redressal and feedback services from their mobile phones, reducing dependency on physical visits to government offices.

1. “Namaste Rohtak” – A Seamless WhatsApp-Based Grievance Redressal System

The Minister launched the “Namaste Rohtak” Grievance Redressal Chatbot (WhatsApp number 8008001798) to provide residents a simple, guided, and efficient way of registering complaints.

How It Works

            •          Citizens begin by sending “Namaste Rohtak” on WhatsApp.

            •          One-time registration includes entering a name, selecting rural/urban, then choosing block & village or ward & colony.

            •          Thereafter, users directly choose the department category and specific department.

            •          Complaints may be filed by:

            •          Typing the issue, or

            •          Uploading up to three images, including photos of written complaints.

            •          The chatbot prompts for the location/address of the issue.

            •          A full summary appears for review.

            •          Citizens submit it to generate a unique ticket number for tracking.

Time-Bound Redressal Framework

            •          Minor issues: Resolved within 48 hours.

            •          Major or technical interventions: Concerned department will inform the complainant of the expected timeline.

            •          All complaints are shared with departments in real-time, enabling quick action.

This system ensures:

            •          Zero paperwork

            •          No queues at offices

            •          24×7 access

            •          Real-time tracking

            •          Uniform accessibility in both rural and urban areas

2. “Prashasan Ki Pehal” – QR-Based Citizen Feedback System Across District Offices

Union Minister Manohar Lal also launched the district-wide QR-based feedback system, designed to capture real-time experience and satisfaction levels of citizens visiting government offices.

How It Works

QR standees or posters placed at the entrance of each office allow citizens to:

            •          Scan the QR code

            •          Open the digital feedback form

            •          Enter office name, visit date, name, mobile number

            •          Rate their experience

            •          Submit comments or suggestions

The system is quick, confidential, and requires no physical forms.

The QR mechanism has already been implemented successfully by Rohtak Police, resulting in:

            •          Increased transparency

            •          Higher citizen engagement

            •          Faster corrective action

            •          Improvement in frontline service delivery

Based on these positive outcomes, the model is now being expanded to all district-level offices.

Purpose of the Initiative

            •          Provide a transparent, accessible, real-time feedback mechanism

            •          Identify service gaps and improve departmental performance

            •          Strengthen accountability and citizen confidence

            •          Reduce long queues and physical complaint visits

            •          Support evidence-based governance

Action & Monitoring

            •          Feedback monitored by the District Administration

            •          Minor issues: Resolved within 48 hours

            •          Major deficiencies: Departments to share timelines with citizens

            •          Monthly review meetings will evaluate departmental performance based on feedback indicators

Union Minister Manohar Lal said that during his tenure as Chief Minister, Haryana pioneered several technology-based systems for public grievance redressal, making governance more responsive and transparent. He highlighted that online systems reduce corruption, delays, and citizen hardship, enabling services to reach people at their homes.

            He also expressed gratitude to the people of Bihar for supporting the NDA, praising the conduct of a fully transparent election. He criticised Congress for neglecting public welfare and making baseless allegations, stating that voter list purification is essential for fair elections.

Appeal:

The Rohtak Administration urges all citizens to actively use these platforms for more responsive and accountable governance.

For grievances: WhatsApp “Namaste Rohtak” to 8008001798.

For feedback: Scan the QR code displayed at every government office entrance.