Paytm Bets on AI in Travel, Launches Dedicated AI travel Booking App ‘Paytm Checkin’

Paytm (One 97 Communications Limited), India’s full stack merchant payments leader serving MSMEs and enterprises, and a leading financial services distribution company, and the pioneer of mobile payments, QR codes, and Soundbox, has announced the launch of its new AI travel app, Paytm Checkin. This marks a significant step in Paytm’s journey to bring artificial intelligence into travel through a dedicated app that aims to redefine how people plan, book, and experience their journeys.

With Paytm Checkin, travel planning becomes an interactive experience. The in-app AI assistant understands queries intuitively, allowing travellers to ask, browse, and make bookings through simple conversation. It can recommend destinations, curate personalised itineraries, and organise bookings across flights, trains, buses, and metro, creating a seamless travel journey from planning to checkout. The AI continuously refines results based on preferences, previous selections, and travel patterns, delivering contextually relevant recommendations that improve with every interaction. These AI features are currently in early beta and will continue to evolve through real-world interactions and feedback.

Building on Paytm’s legacy of innovation and customer-focused interface, Paytm Checkin introduces a comprehensive suite of benefits that bring ease, flexibility, and transparency to travel. The platform offers zero convenience fees on bookings, ensuring complete price clarity with no hidden charges. For flight bookings, free cancellation at just ₹99 adds flexibility and peace of mind, while the Travel Pass priced at ₹249 unlocks additional savings and exclusive benefits. Paytm Assured for Buses ensures timely and reliable refunds, while Ticket Assure for Trains provides confirmed seat assistance for a smoother travel experience.

Paytm Checkin features a modern, intuitive interface for easy navigation, faster checkout, and transparent pricing, helping travellers find, compare, and book their trips effortlessly. With real-time flight tracking, it offers complete visibility and a seamless travel experience. Paytm believes artificial intelligence will redefine the way travel bookings are made by shifting from traditional searches to conversational, intuitive planning that makes travel simpler, faster, and more personal.

Vikash Jalan, CEO - Paytm Travel said, “We are taking a big step in AI-led travel with Paytm Checkin, creating a new and smarter way for people to plan and book their journeys. We believe AI will change the way travel bookings are done, and with Paytm Checkin, we are bringing a world-class, AI-first experience through a dedicated app designed to make travel planning simple, personal, and effortless.”