DC Sachin Gupta directs to Ensure Immediate and Proper Disposal of Pending and Re-Opened Complaints of Samadhan Shivir
Deputy Commissioner Sachin Gupta directed all officers to ensure immediate, proper, and sustainable disposal of pending and re-opened complaints received through Samadhan Shivir. He emphasised that while resolving grievances, officers must personally communicate with the concerned citizen, explain the action taken by the department, and ensure that the complainant is fully satisfied so that the grievance is not re-opened.
Girish Saini
Feb 20, 2026 10:35
0
Rohtak, February 20, 2026: Deputy Commissioner Sachin Gupta directed all officers to ensure immediate, proper, and sustainable disposal of pending and re-opened complaints received through Samadhan Shivir. He emphasised that while resolving grievances, officers must personally communicate with the concerned citizen, explain the action taken by the department, and ensure that the complainant is fully satisfied so that the grievance is not re-opened.
The Deputy Commissioner was issuing directions during a Samadhan Review Meeting held at the auditorium of the local Mini Secretariat. The review of grievance redressal under Samadhan Shivir was conducted through video conferencing by the Haryana Samadhan Cell.
The Deputy Commissioner stressed that officers should adopt a positive, solution-oriented approach and ensure time-bound disposal of grievances so that citizens receive prompt relief. He categorically said that quality of disposal is as important as speed, and superficial or incomplete resolutions leading to re-opening of complaints will not be acceptable.
He directed that Action Taken Reports (ATRs) must contain clear, reasoned, and factual remarks. Where required, signatures of eminent persons or beneficiaries should also be obtained to certify satisfactory resolution. Officers were instructed to accord daily priority to Samadhan Shivir complaints and monitor progress at their level without delay.
During the meeting, the Deputy Commissioner reviewed department-wise pendency and re-opened complaints and issued specific directions to concerned officers to close cases conclusively. He reiterated that citizen satisfaction is the ultimate benchmark of good governance, and avoidable pendency or re-opening of grievances reflects poor service delivery.
The meeting was attended by ADC Narender Kumar, DSP Dalip Singh, DRO Pramod Chahal, DDPO Rajpal Chahal, XEn CADA Anshul Kadyan, DEEO Diljeet Singh, DEEO Sunita Chahal, District Soldier and Para-Military Welfare Officer Wing Commander Gaurika Suhag, District Programme Officer Deepika Saini, District Welfare Officer Renu Sisodia, senior officers of various departments.
The Deputy Commissioner reiterated that Samadhan Shivir is a platform of trust, and officers must ensure that grievances are resolved effectively, transparently, and permanently.
