DC Sachin Gupta directs Officers to Ensure Timely and Citizen-Centric Resolution of Grievances

Rohtak, June 1, 2026: Deputy Commissioner Sachin Gupta has directed all district officers to adopt a positive, responsive and solution-oriented approach while addressing public grievances and to ensure their timely and effective resolution. He emphasized that grievance redressal should not be treated merely as a procedural exercise but as an opportunity to provide citizens with lasting solutions and responsive governance.

The Deputy Commissioner stated that officers should maintain regular communication with complainants, keep them informed about departmental action being taken and ensure that citizens are satisfied with the resolution process so that grievances are resolved permanently and do not recur.

He said that, under the directions of Haryana Chief Minister Shri Nayab Singh Saini, Samadhan Shivirs are being organized every Monday and Thursday from 10:00 AM to 12:00 Noon at the District Headquarters as well as at Sub-Divisional Headquarters. These camps provide a common platform where citizens can present grievances relating to any department and receive timely assistance and resolution under one roof.

DC Sachin Gupta said that senior officers from concerned departments remain present during the camps and initiate immediate action on grievances received. He directed all departments to accord top priority to complaints received through Samadhan Shivirs and ensure that no grievance remains pending unnecessarily.

The Deputy Commissioner further informed that the district administration has established a dedicated Calling Cell to obtain direct feedback from citizens regarding the disposal of their complaints. Feedback received from complainants is being used as an important measure to assess the quality and effectiveness of grievance redressal. He added that the administration is continuously monitoring the disposal of grievances and regularly reviewing pending as well as reopened cases to ensure accountability and transparency.

All Heads of Departments have been instructed to take immediate action on unresolved complaints and ensure their disposal within the prescribed timelines.

As per the directions of the Deputy Commissioner, Samadhan Shivirs were organized at the District Headquarters and at the Sub-Divisional Headquarters of Sampla and Meham.

At the District Headquarters, City Magistrate Shubham, Deputy Superintendent of Police Dalip Singh and DDPO Rajpal Chahal heard public grievances and directed concerned officials to take prompt action for their resolution.

Senior officers from various departments, including Municipal Corporation, Transport and Education Department, remained present during the camp to facilitate immediate redressal of grievances.

Samadhan Shivirs were also organized at the Sub-Divisional Headquarters of Sampla and Meham under the chairmanship of the respective Sub-Divisional Magistrates. Citizens’ grievances were heard and concerned departments were directed to ensure timely and effective resolution of issues raised during the camps.

The district administration reiterated its commitment to responsive, transparent and citizen-focused governance and emphasized that continuous grievance redressal remains one of its key priorities.