CPDL Issues public advisory on monthly billing cycle

Chandigarh, March 24, 2026: Chandigarh Power Distribution Limited (CPDL) has issued an advisory on the ongoing transition from a bi-monthly to a monthly billing cycle, being implemented in accordance with JERC guidelines. These bills, in compliance with JERC, will ensure greater consistency and transparency. For a section of consumers, bill with a March 30th due date reflects electricity consumption for the month of February 2026 and bill electricity consumption for January 2026 was generated in February 2026.
CPDL through it’s multiple communication channel is readily available for assistance in making payment or copy of bills or resolution of queries / complaints.  
CPDL would like to ensure it’s customers sufficient time for bill payments. These measures will ensure a smooth and transparent transition to a one-bill-per-month system for all consumers. It also aligns CPDL with modern utility practices, enhancing operational efficiency and overall service delivery.
·         Billing cycles have been systematically aligned to a standard monthly format to bring greater transparency, predictability and ease of understanding for consumers. Each bill clearly mentions the billing period (From and To date), issue date and due date, ensuring there is no overlap in billing period.
·         Before implementing the monthly billing system, CPDL carried out a series of system upgrades and consumer-focused initiatives to support a smooth transition. This included door-to-door KYC, addition of resources for meter reading and bill distribution, rollout of its digital bill payment module, strengthening backend billing infrastructure and aligning meter reading cycles.
·         To further support consumers, CPDL has strengthened its service ecosystem. Consumers receive proactive WhatsApp notifications with bill details, payment links and access to duplicate bills through WhatsApp as additional mechanism.
·         While effective physical bill delivery is being improved through APP based delivery acknowledgement system, bill access through WhatsApp gives customers alternate means to get bills easily by simple steps.
1.      Save CPDL Call centre number 9240216666
2.      Say Hi, prompt “Main Menu” will appear
3.      Choose “Services”,  “Option” prompt appears
4.      Select “Duplicate Bill”, Enter Old Account (14 digit) or CA number (10 Digit)
5.      Latest bill is there on your whatsapp
·         To avoid human error, Meter readings is being captured through photo-based (OCR) reading . These photos are helpful in verification and further improvement in meter reading.
CPDL has also strengthened its grievance redressal framework. Any concerns related to incorrect readings or billing are being addressed and corrected promptly, with correction complaints can be registered at Local CPDL offices or at CPDL Call centre. Two backend systems have been deployed to improve efficiency at service centres
Since migration to Monthly billing in January 2026, complaints are consistently reducing which indicates stabilization of monthly billing. All complaints are analysed and address for complete resolution in time bound manner.
With this rigour, CPDL remains committed to ensuring transparency, accuracy and consumer convenience in its services. Consumers are encouraged to reach out to us for any assistance / clarification wherever required.