Users training programme for pilot district Mohali for monitoring the service delivery online concluded by the RTS Commission

Chandigarh, January 29, 2014: A two day Training programme is being organised by the Punjab Right To Service Commission to train the officials associated in the implementation of the RTS Act, 2011. These officials are sensitised about the functionality of the new online monitoring software developed by NIC- Punjab which give the automatically indication regarding the status of services being provided by the departments under Punjab Right To Service Act, 2011.   A website regarding the online monitoring of services being delivered under RTS Act in the Punjab is being launched soon which can be accessed at  www.prscpunjab.gov.in  .

While addressing the media persons on concluding day of the programme Dalbir Singh Verka, Commissioner Punjab Right to Service Commission informed that a new software under the name and style of Right To Service Information System (RTSIS) has been got developed from the National Informatics Centre. With use of this software, the MIS Report of the services delivered will be generated and the real time pendency in the delivery of services related to the applications received under Punjab Right To Service Act will be tracked online. The status of the appeals at first and second level could also be monitored.

He explained that the services are being delivered through different delivery points i.e. Suwidha Centres, Saanjh Kendras , Fard Kendras and other offices of 18 departments by adopting manual procedure. Till today, Punjab Right To Service Commission is receiving the status report i.e. MIS report monthly from all the Districts manually. At present, there is no online mechanism available to monitor the status of different applications received at these centres and other offices. To ensure the timely delivery of services, transparency and accountability while delivering the service, online mechanism is must. This software will maintain all the information of services being delivered by these centres & all the offices of Designated Officer under Punjab Right To Service Act-2011 and status of appeals at 1st and 2nd appellate level as well. Dr. Verka gave the detailed information about 149 notified services and the provisions of the Punjab Right To Service Act,2011  to the officials.

With the onset of this software, Service Delivery centres and other offices of 18 departments can start digitised entry of the records of applications received under RTS Act, 2011. The applicants will get the acknowledgement receipt containing unique Receipt Number for the applied service and further, they can track the status of their applications online with the help of this unique Receipt Number. The applicants will also receive a SMS on their mobile once the service is ready for delivery. This software will generate the common MIS reports by Integration of data from all SUWIDHA Centres, Fard Kendras, SANJ Kendras and the departments under RTS. There is a provision in the software for auto escalation of service request records to higher appellate authorities once the stipulated time is over i.e. auto generation of 1st and 2nd appeal will be one of its features.

Certainly, the RTSIS will be a very helping hand in generating confidence in good governance by increasing the transparency and accountability while delivering the service to people of Punjab

Disclosing this here in the press conference held in MGSIPA Complex  today, Verka said that earlier 69 services of 11 departments had been identified under this Act, whereas 80 more services has been included by the department Governance Reforms recently to facilitate the general public. He further mentioned that Punjab Right to Service Act had been enacted with sole aim to provide hassle free service to the public in a stipulated time.

S M Sharma emphasized on the monitoring of delivery of services through Information Technology. He also explained the monitoring system for the services under Punjab Right To Service Act, 2011 and delivery of services on stipulated time.

Vikramjeet Grover, Senior Technical Director and Sanjay Puri, Scientist-C, NIC-Punjab gave the power point presentation and demonstration on functioning of RTSIS software. In the evening session, he also gave the hands on training to the technical persons from Mohali District.

 The Commission has organised many training programmes to highlight the initiatives taken by the state Government and to ensure the effective compliance of this Act in the field of e-Governance. This two-day training programme was also the part of the efforts of the Commission, under which training Programme for Master Trainer's nominated by the Deputy Commissioners and Home Department has been scheduled.

 Giving performance detail RTS Commission, Dr. Verka said that  upto the month of December, 2013, as many as 1,63,29,028 persons have applied for the services in various districts under Punjab Right to Service Act. Moreover, 135 Suo-Moto action cases have been initiated besides,202 complaints those were not covered under Punjab Right to Service Act, 2011 have also been disposed off. As many as 739 appeals were filed First Appellate Authority and 697 were disposed off whereas, 10 appeals were filed before the Second Appellate Authority and 7 has been disposed off and all 14 Revision petitions received have also been disposed off.  In the interaction session, S M Sharma, Dr. Dalbir Singh Verka,  Iqbal Singh Sidhu, H S Dhillon  and Jaspal Mittal answered the queries of the officials on various aspects of the Act and monitoring software.//punjab news live, punjab news online, punjab news, punjab news headlines, punjab breaking news, india news, punjab news, world news,

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