Mercedes-Benz India reinforces its commitment to customer services with swanky new service facility in heart of Kolhapur
Author(s): City Air News(from left to right) Mr Martin Schwenk, MD and CEO, Mercedes-Benz India and Mr. Gaurav Ghatge, Executive Director, Trinity Motors at the inauguration of an all new, state-of-the-art Mercedes-Benz India service facility...
Martin Schwenk, MD & CEO, Mercedes-Benz India and Gaurav Ghatge, Executive Director, Trinity Motors inaugurate service facility
Kolhapur: India’s largest luxury car manufacturer Mercedes-Benz, today reiterated its focus and commitment towards customer service by inaugurating another state-of-the-art service facility in Kolhapur.
The facility is Trinity Motors’ 3rd outlet in the state of Maharashtra and 94th outlet of Mercedes-Benz in India. Spread across an area of 52,000 sq. ft., the facility is set up in one of the fastest emerging markets and underlines Mercedes-Benz’s relentless focus on creating new experiences in the area of customer service.
Martin Schwenk, MD & CEO, Mercedes-Benz India and Gaurav Ghatge, Executive Director, Trinity Motors inaugurated the service facility.
Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Over the years, Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the ‘Mercedes of Service’ for our customers.”
He further added, “Tier II and III markets are significantly contributing to India’s growth story as one of the fastest growing automotive hubs, globally. Nearly 1/3rd of our sales come from these regions and we see immense potential. This is a result of our ‘Go to Customer’ strategy, which aims to get closer to the customers.”
Gaurav Ghatge, Executive Director, Trinity Motors said, “We are proud of our association with the Three-pointed star. We are glad to strengthen our relationship by bringing Mercedes-Benz service to the doorsteps of customers in Kolhapur and surrounding cities. With disposable incomes on the rise and a growing ecosystem of high net worth professionals like doctors, SME businessmen and startup entrepreneurs, Kolhapur today has emerged as one of the most promising markets for Mercedes-Benz in India. The strategic location of the facility along with our skilled staff will ensure a hassle-free experience to all the existing and potential customers in the region.”