Excitel pioneers 4-hour service level agreement for all its fiber broadband users

Delhi, January 4, 2021: Excitel, India’s fastest growing fiber broadband network provider, today announced their new, and industry first, service level agreement (SLA) to strengthen their after-sales and customer service commitment. Under the new terms, all Excitel Fiber Broadband users will get a free day of internet on every completed 4 hours of no connectivity. The SLA is to create new standards for customer resolution while ensuring a swift response to any internet outages that users may face. 
 
Highlighting the new service level agreement, Vivek Raina, Co-founder, and CEO, Excitel Broadband said, “We have seen exponential growth in our subscriber base with the Excitel family now 650K strong. Our promise of unlimited and affordable superfast fiber broadband has found resonance among the youth of the country. I believe while having great offer in terms of speed and connectivity is good to have, but once the subscriber is onboarded, we should be fanatic about providing best of the class experience and service.
 
We have introduced a 4-hour SLA promise to Excitel Fiber subscribers, which means that in case of a service disruption, we promise to resolve any type of issue in less than four hours. And if in any case we are not able to do that, we will provide an extra day of service free of cost to the customer- that is one free day for every 4 hours of service disruption. This kind of SLA has never been offered in the broadband space in the country and is indicative of our commitment to provide trouble free, consistent broadband service to our subscribers.”