DC Sachin Gupta directs to ensure timely and effective redressal of public grievances

Rohtak, March 6, 2026: Deputy Commissioner Sachin Gupta directed officers to ensure time-bound, quality and satisfactory resolution of complaints received through various public grievance portals.

Chairing a review meeting at the Mini Secretariat to assess the status of complaints received through CM Window, Jan Samvad, CPGRAMS, NGT and Samadhan Shivirs, the Deputy Commissioner emphasised that addressing public grievances effectively is a key priority of the district administration.

DC Sachin Gupta instructed officers to prioritise the satisfaction level of complainants while resolving grievances and ensure that no complaint registered on these platforms remains pending unnecessarily. He directed officers to regularly review the status of complaints at their level and take prompt action to ensure their timely disposal.

The Deputy Commissioner said that the State Government has established multiple grievance redressal platforms such as CM Window, Samadhan Shivirs, Jan Samvad, CPGRAMS and NGT to enable citizens to register their complaints conveniently and receive prompt relief. He directed all departments to submit regular progress reports on the status of complaints and keep the administration updated regarding their disposal.

Issuing a clear directive, the Deputy Commissioner said that responsibility will be fixed if pending complaints are not satisfactorily resolved within one week. He emphasised that any delay or negligence in grievance redressal will not be tolerated.

DC Sachin Gupta further instructed officers to work with better coordination, sensitivity and transparency so that the grievance redressal system becomes more responsive and citizen-centric. He said that resolving complaints requires not only administrative action but also human sensitivity and practical understanding of people’s concerns.

During the meeting, the Deputy Commissioner reviewed the status of overdue, in-action, disposal, additional marked and pending cases department-wise and issued necessary directions to officers.

Expressing displeasure over the absence of some officers in the meeting, he stated that strict disciplinary action will be taken against officers who remain absent without prior intimation.

The meeting was attended by Additional Deputy Commissioner Narendra Kumar, SDM Sampla Utsav Anand, Joint Commissioner Municipal Corporation Manjeet Singh, City Magistrate Ankit Kumar, OSD to Divisional Commissioner Shubham, DDPO Rajpal Chahal, DRO Pramod Chahal, DEO Manjeet Malik, DEEO Diljeet Singh and other senior officials.