DC Sachin Gupta directs the Immediate Disposal of Pending Grievances in Samadhan Shivirs
Deputy Commissioner Sachin Gupta has directed all departments to ensure immediate and time-bound resolution of long-pending grievances received through Samadhan Camps, with a clear focus on citizen satisfaction and permanent solutions.
Girish Saini
May 1, 2026 07:51
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Rohtak, May 1, 2026: Deputy Commissioner Sachin Gupta has directed all departments to ensure immediate and time-bound resolution of long-pending grievances received through Samadhan Camps, with a clear focus on citizen satisfaction and permanent solutions.
The directions were issued following a review of grievance redressal during the Haryana Samadhan Cell virtual review meeting.
The Deputy Commissioner emphasized that grievance redressal must go beyond mere disposal:
* Direct interaction with citizens is mandatory
* Citizens must be informed about the action taken
* Resolution should ensure complete satisfaction and closure
“A grievance is resolved only when the citizen is satisfied,” he added.
Strict Timelines for Old Pending Cases
* All departments have been directed to clear old pending complaints on priority
* Departments with backlog must attend special review sessions at the Camp Office on Saturdays
* No complaint should remain pending for an unreasonable period
Regular Monitoring & Accountability
* Continuous monitoring of grievances is being carried out by the district administration
* A dedicated calling cell has been established to verify citizen satisfaction
* Only after confirmation from the complainant is the grievance treated as resolved
Samadhan Camps: Accessible & Citizen-Centric
Samadhan Camps are being organized every Monday & Thursday at district and sub-division headquarters with participation of senior officers from all departments. The initiative ensures single-window, time-bound grievance redressal for citizens.
Additional Deputy Commissioner Narendra Kumar directed all departments to:
* Upload regular Action Taken Reports (ATRs)
* Ensure serious and prompt handling of complaints
* Maintain zero tolerance for delays
The Deputy Commissioner reiterated that the administration is committed to Transparent governance, Time-bound service delivery and Citizen-first approach.
