CPDL to further strengthen customer centricity by rolling out its first monthly electricity billing system
Chandigarh Power Distribution Limited (CPDL) has commenced monthly electricity billing for domestic and non-domestic consumers with effect from 19 January 2026, marking an important step towards enhancing operational excellence, billing accuracy, transparency and streamlined processes for consumers.
City Air News
Jan 21, 2026 09:12
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Chandigarh, January 21, 2026: Chandigarh Power Distribution Limited (CPDL) has commenced monthly electricity billing for domestic and non-domestic consumers with effect from 19 January 2026, marking an important step towards enhancing operational excellence, billing accuracy, transparency and streamlined processes for consumers.
This step further underscores CPDL’s commitment towards enhancing its customer centricity, service efficiency and focus on billing accuracy.
The transition to monthly billing is part of CPDL’s commitment to modernise its meter reading and billing process, supported by the adoption of technology-led processes and infrastructure upgrades. Monthly billing enables regular meter readings, helping consumers track their electricity consumption, manage household or business expenses and avoid bill shocks associated with longer billing cycles.
Speaking on the development, spokesperson from CPDL said, “From January 2026, CPDL will roll out monthly electricity billing for all domestic and non-residential consumers in Chandigarh, replacing the existing bi-monthly cycle. This move, in line with JERC’s directions, will provide relief from high consolidated bills, improve transparency, and strengthen operational efficiency. Consumers will also be able to access duplicate bills directly on their mobile phones at no additional cost, making billing more convenient and customer-friendly.”
By shortening the billing interval, CPDL aims to improve operational efficiency and responsiveness, while ensuring that billing reflects actual usage patterns more accurately. The initiative also complements CPDL’s ongoing focus on reliable power supply, prompt grievance redressal and world-class service standards for consumers across Chandigarh.
