CPDL Strengthens Consumer Outreach Through Connect Camps in Kaimbwala

Chandigarh, April 7, 2026: In an ongoing effort to improve consumer engagement and strengthen service responsiveness, Chandigarh Power Distribution Limited (CPDL) has rolled out Consumer Connect Camps to address on-ground concerns and build greater awareness. A camp was held today at Kaimbwala, where residents were informed about the shift from bi-monthly to monthly billing in line with Joint Electricity Regulatory Commission (JERC) guidelines effective January 19, 2026.
During this transition, some consumers received two bills within a short period. These corresponded to separate billing cycles and were not duplicate charges. To ease the change and improve clarity, the Consumer Connect Camps provide a direct platform for residents to raise queries, understand the revised billing structure, and receive immediate assistance. The initiative reflects CPDL’s focus on transparent communication and responsive, service-oriented delivery.
As part of its efforts to enhance billing reliability, CPDL has introduced photo-based meter readings supported by OCR-enabled systems, reducing dependence on manual entry. Bills are generated using actual readings and backed by pre- and post-billing audits, while the upgraded SAP-based platform allows quick corrections whenever required. With trained meter readers and system stabilisation, billing-related concerns have seen a noticeable decline.
Residents shared encouraging feedback, highlighting prompt resolution of issues. Several long-pending billing matters were addressed within two days, and service-related complaints were attended to within minutes, underscoring CPDL’s emphasis on efficiency and responsiveness.
Aligned with summer preparedness measures, CPDL also reaffirmed its commitment to reliable power supply through continuous system monitoring and proactive maintenance of the distribution network. Consumers were encouraged to use digital platforms for secure and convenient bill payments via the official website and QR codes.
The Consumer Connect Camps will continue across multiple locations. Upcoming camps are scheduled at Khuda Lahora near Dharamsala, on April 9, 2026, from 11:00 AM to 1:00 PM ensuring broader outreach and easier access to services.
This initiative further strengthens CPDL’s commitment to accessible, transparent, and service-driven engagement with consumers.