HEALTH MINISTER INSTRUCTS TO ADDRESS EMERGENCY COMPLAINT ON 104 HELP-LINE WITH IN ONE HOUR
Author(s): City Air NewsBRAHM MOHINDRA TO STRICTLY MONITOR ACTIVITIES OF HELP-LINE ERRING OFFICERS WOULD BE TAKEN TO TASK IN TOTAL 764047 CALLS RECEIVED ON HELP LINE Chandigarh: The Health and Family Welfare Minister of Punjab, Mr.Brahm...
cityairnews
May 16, 2017 09:30
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BRAHM MOHINDRA TO STRICTLY MONITOR ACTIVITIES OF HELP-LINE
ERRING OFFICERS WOULD BE TAKEN TO TASK
IN TOTAL 764047 CALLS RECEIVED ON HELP LINE
Chandigarh: The Health and Family Welfare Minister of Punjab, Mr.Brahm Mohindra on Monday issued set of strict guidelines for the officers to address any emergency complaint received on department’s 104 helpline within one hour.
Disclosing this in a press communiqué release here on Monday, Mr.Brahm Mohindra said that 104 helpline was started with the motive to address the problems of the general public that they faced in various Government Hospitals and to seek suggestions for the better implementation of the schemes. He said that motive seemed defeated as many of the complaints have not been addressed since long. He said that taking serious cognizance of this matter, he has ordered the concerned authorities to address these pending complaints within record time. He said that the emergency complaints will now be addressed within one hour on priority basis and departmental action would be taken against erring officers.
The Health Minister said that 104 helpline control centre has been asked to report to Director, Health Services immediately in case district administration do not co-operate for addressing any emergency complaint. The Minister further said that now the non-emergency but important complaints would be addressed within two days for which one week was the deadline earlier. He said that department has received in total 764047 calls on 104 helpline out of which 449263 calls were related to seeking some information of health facilities and 17229 calls were actually made to register complaints. Likewise, 50878 calls were received to take medical advice, 208 calls were suggestions calls, 496 for counseling, 201823 for MCTH, 44150 for follow-up and only 981297 calls were abandoned.
Mr. Mohindra further said that Public can also seek information of the various health schemes and can get health advice from experts through 104 helpline.
